饭店酒店管理英语实用教程

Unit?1?Introduction?to?Hotel?Industry??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Trend?in?Hotel?Investment?Shrinking?by?50%Unit?2?Reservations??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cuitural?Salon:?Westin?Hotels?and?Resorts?Goes?Smoke-freeUnit?3?Checking?in??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Turn?Front?Desk?Clerks?Into?Front?Desk?SalespersonsUnit?4?Housekeeping?Services??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Enhancing?the?Guest?ExperienceUnit?5?Telephone?Services??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Telephone?Operator‘s?WorkUnit?6?Handling?Complaints??Part?One??Dialogues??Part?Two??Part?Three??Part?Four???Cultural?Salon:?Hotel?Customer?Loyalty:?Splitting?HairsUnit?7?Fitness?and?Recreation?Center??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?The?Recreation?and?Fitness?Center?of?Shangri-La?HotelUnit?8?Checking?out??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Does?Your?Hotel?Accept?Checks?Unit?9?Food?Service??Part?One???Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Concept?Restaurants?Are?Here?to?StayUnit?10?Taking?Orders??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?The?Awaiting?AreaUnit?11?Serving?Dishes??Part?One??Dialogues??Part?Two??Part?Three???Part?Four??Cultural?Salon:?Chef,?Cooks,?and?Food?Preparation?WorkersUnit?12?Dealing?with?Complaints??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Dining?at?Taylors?Restaurant?of?DartmouthUnit?13?Paying?the?Bills??Part?One??Dialogues??Part?Two??Part?Three??Part?Four??Cultural?Salon:?Japanese?Cuisine附录??附录1??参考译文??附录2??参考答案