有效的沟通(工商管理精要系列影印版)

内容简介

在组织中为什么需要有效的沟通?为了成为一名有效的沟通者，需要什么技巧?如何建立一个获取信息的网络?如何才能确知信息已被对方接收? 本书对上述问题及其他有关问题作了清楚而确切的解释。对于那些接受短期培训的管理者、MBA，以及想迅速了解这一问题核心内容的教师和学生来说，都不失为价值的参考书。它还可以作为管理人员的藏书，以及那些有抱负的管理人员完善自己知识和技能的参考资料。

目录

Contents 1 Efiective communication Introduction Communication in organizations What is communication? Managers and communication Interpersonal communication Dealing with barriers Management style and communication Total communication Organizational communication Summary 2 Interviewing Introduction Location Preparing for the interview Conducting the interview Closing the interview Making judgments and analyzing results Guidelines for managers for specific job-related interviews Summary 3 Making presentations Introduction Preparation Presentation techniques Summary References 4 Running meetings/leading discussions Introduction Types of meetings and their implications The roles of chairperson and members Relationships within groups, teams and meetings Summary References 5 Condueting surveys Introduction Sampling Planning Methods of collecting data Analyzing the data References 6 Negotiating Introduction The subject under negotiation Preparing fo