内容简介
《高等职业教育"十三五"规划教材·航空运输类专业教材系列:民航地勤服务英语》基于民航机场和航空公司地勤服务的整个工作流程来实施整体设计，以国外一个大家庭的部分成员为代表的服务对象，以南航和长沙机场初始客运员，安检员为主要服务人员，模仿Family Album U.S.A系列来设计真实的工作情境和语言环境，以对应岗位的工作任务导人各单元的学，由浅入深、层层。内括航空公司应聘，机场设施设备介绍、客票服务，值机服务、安检服务、机场联检、特殊旅客服务、非正常航班和旅客运输服务、到达旅客的手续办理以及机场的旅游，购物和娱乐服务等主要环节。
目录
Module 1 English Interview for GroundAttendant Unit 1 Self—introduction & Topics for Interview Unit 2 Behavioral Etiquette & Interview Skills Module 2 Civil Aviation Ground Service Unit 1 Airport Equipment and Facilities Unit 2 TerminaIBuildingService Unit 3 Airlines， Airplanes and Their Major Components Module 3 Flight Ticket Service Unit 1 Telephonelnquiry Unit 2 Ticket Reservation Unit 3 Unusual Circumstances Module 4 Common Services Unit 1 Transportation to and from the AirPort Unit 2 Public Information Service Unit 3 Broadcasting Service Module 5 Check—in Service Unit 1 Passenger Check—in Service Unit 2 Baggage Check—in Service Module 6 Security Check Service Unit 1 Security Check Service Unit 2 Waiting and Boarding Module 7 Combined Inspection Service Unit 1 Exit Customs Inspection Unit 2 Exit Frontier Inspection Unit 3 Exit Inspection and Quarantine Module 8 Specral Passengers Service Unit 1 VIP Passengers Service Unit 2 Pregnant Women and Diled Passengers Service Unit 3 Other Special Passengers Service Module 9 Irregular Flights and Passengers Service Unit 1 lrregular Flights Service Unit 2 Irregular Passengers Service Module 10 Arrival Passengers' Formalities Unit 1 Baggage Claim & Transfer Service Unit 2 Entry Combined Inspections Module 11 Other Services Unit 1 Shopping & Entertaining Service Unit 2 Touring Lost & Found Service Appendix Common Signs at the Airport References
