内容简介
本书分为两个部分括九个单元，部分分别介绍票 ，车站服 ，检查，乘车服 ，餐饮服 ，乘 播音，突发 况的应急处理，乘务员服务规范的经典句型、常用对话及铁路相关知识方面的阅读材料。部分为附录括重要旅游景点、场所名录、地方小吃及铁路常用专业词汇与短语。该书有三大特点。一是内容的实用和创新。该书是为适应中国高速铁路和城市轨道交通等快速发展的需要而编写的英语教材。二是内容的应用和实践。该书采用全英文情景模拟的方法来编写，选取了高铁服务过程中的经典对话。三是内容的系统和完整。该书对高铁服务的整个服务流程和每个细节及其在实践中的应用行了详尽的介绍。
目录
Unit 1 Introdu*ionPart 1 HistoPart 2 DefinitionPart 3 Classific*ionPart 4 Development of High-speed Rail iChinaUnit 2 Ticket ServicePart 1 Book the Ticketr/>Part 2 Buy the Ticketsp;Part 3 Refund the Ticketr/>Part 4 Check the Ticketr/>Unit 3 St*ioServicePart 1 Dire*ing and WaitingPart 2 Left LuggagePart 3 St*ioAnnouncementUnit 4 Security Inspe*ioServicePart 1 Baggage SearchPart 2 Pe*onal SearchPart 3 Safety Regul*ionr/>Unit 5 On-traiServicePart 1 Se* and BaggagePart 2 Internal EnvironmentPart 3 Vehicle TransferUnit 6 Dining Car ServiceUnit 7 AnnouncementPart 1 CommoAnnouncementPart 2 Safety Knowledge and Emergency AnnouncementUnit 8 Emergency Tre*mentPart 1 Fire SafetyPart 2 Emergency Disear/>Part 3 Equipment FailureUnit 9 Passenger Noter/>Part 1 Conditions of TravelPart 2 Passenger Safety Instru*ionr/>Part 3 Introdu*ioto Security Facilities oBullet TrainPart 4 Introdu*ioto Service Facilities oBullet TrainPart 5 Kind Reminde*Appendix 1 Key to Transl*ionAppendix 2 List of Scenic Spotr/>Appendix 3 Famous Snackr/>Appendix 4 Words and expressions of High-speed Rail ServiceBibliography
文摘
序言
Unit 1 Introdu*ionPart 1 HistoPart 2 DefinitionPart 3 Classific*ionPart 4 Development of High-speed Rail iChinaUnit 2 Ticket ServicePart 1 Book the Ticketr/>Part 2 Buy the Ticketsp;Part 3 Refund the Ticketr/>Part 4 Check the Ticketr/>Unit 3 St*ioServicePart 1 Dire*ing and WaitingPart 2 Left LuggagePart 3 St*ioAnnouncementUnit 4 Security Inspe*ioServicePart 1 Baggage SearchPart 2 Pe*onal SearchPart 3 Safety Regul*ionr/>Unit 5 On-traiServicePart 1 Se* and BaggagePart 2 Internal EnvironmentPart 3 Vehicle TransferUnit 6 Dining Car ServiceUnit 7 AnnouncementPart 1 CommoAnnouncementPart 2 Safety Knowledge and Emergency AnnouncementUnit 8 Emergency Tre*mentPart 1 Fire SafetyPart 2 Emergency Disear/>Part 3 Equipment FailureUnit 9 Passenger Noter/>Part 1 Conditions of TravelPart 2 Passenger Safety Instru*ionr/>Part 3 Introdu*ioto Security Facilities oBullet TrainPart 4 Introdu*ioto Service Facilities oBullet TrainPart 5 Kind Reminde*Appendix 1 Key to Transl*ionAppendix 2 List of Scenic Spotr/>Appendix 3 Famous Snackr/>Appendix 4 Words and expressions of High-speed Rail ServiceBibliography
